Complaint ialah sebuah keluhan. Semua orang niscaya pernah memberikan sebuah keluhan, alasannya ialah intinya mengeluh ialah sifat alami yang telah menjadi bab dari kita.
Tidak semua Complaint mempunyai konotasi yang negatif. Dalam situasi tertentu Complaint sanggup menjadi semacam quality control. Misal pada dikala kita mempunyai sebuah perjuangan pelayanan jasa lalu ada dari salah satu customer kita yang memberikan sebuah keluhan wacana pelayanan yang ia dapat, maka itu sanggup menjadi sebuah pemberitahuan wacana sebuah kekurangan dalam jasa yang kita berikan.
Penjelasan bahan wacana bagaimana memakai ungkapan keluhan atau Expressing Complaint telah dibahas sebelumnya pada postingan berjudul:
EXPRESSING COMPLAINT PALING MUDAH, BERIKUT CONTOH DIALOG
Seperti biasa sesudah tamat mempelajari suatu bahan kita akan menutupnya dengan latihan soal untuk memastikan kita telah menyerap bahan tersebut dengan baik.
PRACTICE 1
Fill in the blanks on the dialogues below by using the possibility expressions given!
You: Excuse me, (1) . . . . . . . . . . . . . . . . ?
I bought this shoes yesterday, I believed I've ask for number 41 but this is number 39.
Shop clerk: Yes Sir, (2) . . . . . . . . . . . . . . . . . , I will change it, and I hope you also bring the receipt.
You: Sure.
You: Excuse me, My mom is sick now, and she needs to take a rest. (3) . . . . . . . . . . . . . . move to the park over there, I think it would be better for you to have practice there. I'm sorry, I hope you understand.
Your neighbor: Sure, I don't mind. I'm sorry for the noise.
Customer care: Hello is this Mrs. Zaskia?
Mrs. Zaskia: Yes, who is this?
Customer care: I'm Nira from Aurora hotel. I'm sorry to bother you but I would like to offer you a 70% discount for all room this weekend, we thought it may be interesting for you.
Mrs. Zaskia: Thanks for the offer, but I'm not interested. The last time I slept in your hotel I was disappointed.
Customer care: (4) . . . . . . . . . . . . . . . . . you mind to tell us what happened?
Mrs. Zaskia: (5) . . . . . . . . . . . . . . . . . The faucet in the bathroom didn't work, and the room smelt like cigarette.
Customer care: (6) . . . . . . . . . . . . . . . . We will try to solve the problem, and make sure such trouble won't happen again in the future. We also appreciate for your last visit in our hotel. Thanks for thelling us your problem, we will try our best for our customers' satisfaction. Thanks for your time Mrs. Zaskia.
Mrs. Zaskia: Okay.
Barry: Mr. Cooper you come back soon, I thought it would be two weeks of vacation, why come back so early?
Mr. Cooper: You're not going to believe this, but (7) . . . . . . . . . . . . . . . . . . .
Barry: Really? what happened?
Mr. Cooper: (8) . . . . . . . . . . . . . . . . All of the tourism sites they told was not satisfying. I've paid so much but we didn't get exactly like we thought it would be.
Barry: I think that would be a serious problem, are they fraud or something?
Mr. Cooper: May be. I will never use their services again. (9) . . . . . . . . . . . . . . . . .
Barry: so (10) . . . . . . . . . . . . . . . . ?
Mr. Cooper: Thousands times. But still they never really resolve the problems.
Barry: I'm sorry about what happened to you Mr. Cooper.
Mr. Cooper: Thanks man.
You: Excuse me, (1) . . . . . . . . . . . . . . . . ?
I bought this shoes yesterday, I believed I've ask for number 41 but this is number 39.
Shop clerk: Yes Sir, (2) . . . . . . . . . . . . . . . . . , I will change it, and I hope you also bring the receipt.
You: Sure.
You: Excuse me, My mom is sick now, and she needs to take a rest. (3) . . . . . . . . . . . . . . move to the park over there, I think it would be better for you to have practice there. I'm sorry, I hope you understand.
Your neighbor: Sure, I don't mind. I'm sorry for the noise.
Customer care: Hello is this Mrs. Zaskia?
Mrs. Zaskia: Yes, who is this?
Customer care: I'm Nira from Aurora hotel. I'm sorry to bother you but I would like to offer you a 70% discount for all room this weekend, we thought it may be interesting for you.
Mrs. Zaskia: Thanks for the offer, but I'm not interested. The last time I slept in your hotel I was disappointed.
Customer care: (4) . . . . . . . . . . . . . . . . . you mind to tell us what happened?
Mrs. Zaskia: (5) . . . . . . . . . . . . . . . . . The faucet in the bathroom didn't work, and the room smelt like cigarette.
Customer care: (6) . . . . . . . . . . . . . . . . We will try to solve the problem, and make sure such trouble won't happen again in the future. We also appreciate for your last visit in our hotel. Thanks for thelling us your problem, we will try our best for our customers' satisfaction. Thanks for your time Mrs. Zaskia.
Mrs. Zaskia: Okay.
Barry: Mr. Cooper you come back soon, I thought it would be two weeks of vacation, why come back so early?
Mr. Cooper: You're not going to believe this, but (7) . . . . . . . . . . . . . . . . . . .
Barry: Really? what happened?
Mr. Cooper: (8) . . . . . . . . . . . . . . . . All of the tourism sites they told was not satisfying. I've paid so much but we didn't get exactly like we thought it would be.
Barry: I think that would be a serious problem, are they fraud or something?
Mr. Cooper: May be. I will never use their services again. (9) . . . . . . . . . . . . . . . . .
Barry: so (10) . . . . . . . . . . . . . . . . ?
Mr. Cooper: Thousands times. But still they never really resolve the problems.
Barry: I'm sorry about what happened to you Mr. Cooper.
Mr. Cooper: Thanks man.
Possibility Expressions!
We apologize for your inconvenience
it was disappointing
Can you help me with this
The standard of service is not good enough
Their service is really bad
I'm sorry for the trouble
We're sorry for the troubles
The travel agency just didn't meet my expectations
Have you complained
Would you mind to
PRACTICE 2
Try to handle the following complaints.
You can use your own expressions, keep it polite.
1. Customer: Hello, I want to complain about the clothes I bought from your online shop.
You: Is there anything wrong with it, Miss?
Customer: One of it is torn, and the color is not what I expected as I saw in the catalogue.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. Customer: Hello, is this Customer service of Burung Terbang airlines?
You: Yes Sir, Can I help you?
Customer: I am very disappointed with the service of your airlines. I use this flight often. But the flight get delayed several times. It is an unfortunate thing for a businessman like me.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. Citizen: I am sorry to bother you. I have a persoalan with the bumpy road in our neighborhood. It is too severe. Some people get accident because of it. It's dangerous.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4. Buyer: Excuse me, there seems to be a persoalan with the bill. An hour ago I bought groceries here, but some of the items are paid double maybe you inputted it double. Would you mind to check it again?
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5. Your neighbor: I understand it's maybe not your fault. But your pet often comes to my house and makes dirty marks all over my veranda.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Congratulations! You just have finished your practices.
You can use your own expressions, keep it polite.
1. Customer: Hello, I want to complain about the clothes I bought from your online shop.
You: Is there anything wrong with it, Miss?
Customer: One of it is torn, and the color is not what I expected as I saw in the catalogue.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. Customer: Hello, is this Customer service of Burung Terbang airlines?
You: Yes Sir, Can I help you?
Customer: I am very disappointed with the service of your airlines. I use this flight often. But the flight get delayed several times. It is an unfortunate thing for a businessman like me.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. Citizen: I am sorry to bother you. I have a persoalan with the bumpy road in our neighborhood. It is too severe. Some people get accident because of it. It's dangerous.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4. Buyer: Excuse me, there seems to be a persoalan with the bill. An hour ago I bought groceries here, but some of the items are paid double maybe you inputted it double. Would you mind to check it again?
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5. Your neighbor: I understand it's maybe not your fault. But your pet often comes to my house and makes dirty marks all over my veranda.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Congratulations! You just have finished your practices.